The first 48 hours are critical. Once Queensland Fire and Emergency Services (QFES) clears the site, our priority is a forensic assessment of the damage. We map the extent of fire, smoke, and water impact from firefighting efforts. A high-heat fire produces dry soot that we can address with specialised HEPA vacuuming. A low-heat, smouldering fire creates an oily residue requiring a different chemical and mechanical approach.
Soot is chemically acidic and relentlessly corrosive, especially in the humid air. Leaving it unaddressed can cause permanent staining, etching, and damage to metals, glass, and plastics. Our technicians are trained to identify the type of residue, which dictates our cleaning strategy. Synthetic materials create an oily, black smear, while natural materials produce a finer, grey powder.
We work to restore your personal belongings, not just the building. Our team triages contents based on material, value, and the level of damage. Items are carefully inventoried, packed out, and transported to our secure facility for specialised cleaning. We use advanced techniques to clean furniture, textiles, documents, and electronics. This may involve freeze-drying for water-damaged papers, Esporta Wash System for contaminated fabrics, or dedicated electronics cleaning stations.
Smoke odour molecules penetrate porous materials like drywall, insulation, and timber framing, and can reactivate with changes in temperature or humidity. Simply masking the smell is ineffective. We eliminate the odour at its source. Our primary tools for this are commercial-grade hydroxyl generators and ozone treatments, which create oxidizing molecules that break down the volatile organic compounds (VOCs) responsible for the smell.
Significant fires compromise the structural integrity of a home. We work directly with licensed builders and structural engineers who are familiar with Queensland building codes and common construction materials, from MGP10 structural pine framing to F17 kiln-dried hardwood. Our role is to manage the reconstruction from start to finish.
Dealing with insurance paperwork is the last thing you need after a fire. Our team has extensive experience working with major Australian insurers like Suncorp, QBE, and AAMI. We provide the detailed documentation they require, including photographic evidence, moisture mapping, atmospheric readings, and a precise scope of work aligned with IICRC standards.
